Remember ages ago we told everyone that we were going to start selling tickets? Well we hit some issues that we didn’t want you to have to deal with. Anyway, we’ve sorted them out now and you can actually buy tickets from us from this very minute. It’s quite simple – we want to be the only place on the web you need to stop off at to get everything at once, gigs, club nights and anything else. We’ve got quite a few tickets up there at the moment and that’s only going to grow every day.
There are two ways to getting to the tickets – firstly there’ll be buy links on the listings page take you straight to the ticket page. Or you can click the Tickets link in the toolbar to see all the Brighton tickets we have to offer.
Have a read of these frequently asked questions for a bit more detail. Obviously they haven’t been asked frequently yet, but hopefully they’ll stop them needing to be asked.
Give my credit card details to a bunch of chancers like SOURCE – are you kidding?
Actually you’re giving them to Gigantic, who are a well-respected company that have sold tickets for years, for more bands than we’ve had hot dinners. You may have bought tickets from them before. They have a similar set up with Time Out in London and sell tickets for Reading Festival and Brixton Academy. They are a member of the Society of Ticket Agents and Retailers.
So are Gigantic secure then?
God, yes. Here’s some serious technical jargon from them: “We use 128-bit SSL encryption, the highest standard in common use. We use a Thawte Digital Certificate, and our order form carries the Thawte Trusted Site Seal, which you can click on for visible, real-time assurance that our site is protected by one of the most trusted digital certificate providers on the web.” As you can tell, they’re not messing about.
Why do I have to pay a booking fee?
All of the ticket money goes to the promoter. Every single penny of the ticket price. That’s how ticket sales work everywhere. Of the booking fee about 30% goes to VAT and admin costs on the Gigantic site, we get 25% and the rest of it’s for Gigantic for their general business running costs and profits. Incidentally, 10% of Gigantic’s profits go to Oxfam – the only big ticketing agency to support a charity in such a way.
OK, break that down for me.
So on a £15 ticket plus £1.50 booking fee (£16.50 total) SOURCE gets 37.5p. That’s under 2.5% of the money. With that we have to keep the website up and running and pay someone to input all the data, as well as spend time organising promoters to sell tickets with us. We hope to sell enough tickets to make that worthwhile and we think we can. We want to make a profit but we’re not interested in ripping everyone off and we’ve worked hard to make sure the service is priced among the cheapest in the country for good online box offices.
Can I get a refund if I change my mind about going to an event?
No, that’s not how it works unfortunately. You can have a refund if the gig is cancelled, where you’ll get the full face value of your tickets back but not the booking fee. Gigantic will try and email you to let you know the event is cancelled, or via the phone if you give your number. There’s more info on this stuff here.
How do I collect my tickets from the venue?
Box Office Collection means tickets will be waiting for you at the venue, usually an hour or so before the show starts, although you don’t need to get there that early. For security, tickets can only be issued to the card holder, and you will need to take the card you booked with and your reference number when you pick your tickets up. That’s pretty easy, right? And it’s free to do.
You haven’t answered the question that I’m thinking of in my head.
Oh, ok. Have a look at the terms and conditions and the answer should be there. If not try Gigantic’s FAQs. Still confused then email firstname.lastname@example.org rather than the SOURCE office because Gigantic are gonna be the ones with the answers.
How can I find out what new tickets you’re selling without having to come to your website?
You can sign up to the SOURCE weekly newsletter by clicking here.
I’m a promoter and I’d like to sell tickets on brightonsource.co.uk. What do I do?
Simple, just email email@example.com and they’ll sort you out. We’re interested in any event in Brighton and Hove whether you think you’ll sell five tickets or five thousand. What have you got to lose?